DELIVERY INFORMATION

UK postage

While we make every effort to dispatch your parcel as soon as possible, busy periods and public holidays may affect the delivery of your order. Please understand that delivery times are given as a guideline only as the service offered is fulfilled by a third party.

Please let us know if you need your order by a specific date, or if your order is urgent please choose ‘Next Day Delivery’.

Standard Delivery : All orders are delivered by courier, delivery is 3-5 working days. Orders under 1kg are £3.30, 1-2kg is £4.50 and 2-5kg is £5.80.

Next Day Delivery : £8.50 and orders must be received by midday (12pm) for next day delivery. Orders placed after midday will be dispatched on the next working day.

Please note: Orders received after midday Thursday will not arrive until Monday. Orders received after midday Friday and all Saturday & Sunday orders will be dispatched on Monday for Tuesday delivery, except for Bank Holidays when they will be dispatched on Tuesday.

Free Standard Delivery on orders over £50 (3-5 working days).

If you live locally you are welcome to collect your order from us directly. If you do wish to do this please do not order online but contact us directly with your order via email and we can arrange a collection time.

Working Days are Monday to Friday and exclude Bank Holidays.

International Delivery

The above mentioned rates apply to delivery within the UK only (excl Northern Ireland), if you are located outside of the UK please contact us directly with your inquiry and location and we will quote delivery costs separately. Castles and Cupcakes are NOT responsible for any additional fees charged by the courier or postal service and/or customs upon arrival.

I accept returns on products that are still in their original packaging and in a resale-able condition.
Please notify me within 5 days of receipt of your order if you wish to return your item and please return to me within 14 days.
Shipping costs are non-refundable once dispatched and return costs are to be covered by the purchaser.